1. These are the terms and conditions of the Serenity Garden Centre Best Buds Garden Rewards program. The Program is designed for general consumers in Australia who are frequent customers of Serenity Garden Centre, either in-store or online.
  2. Upon joining the Serenity Best Buds Rewards Program, in-store or online, you will become a member of the Program and these Conditions will govern your Membership. We recommend that you read them carefully.
  3. Serenity Garden Centre may, at any time, without notice or providing any reason: a. Change these Conditions; b. Change, suspend or terminate the Program. If the Program, or the provision of any benefit under the Program, is contrary to any legislative requirement, government direction or court order, Serenity Garden Centre will have no obligation to continue with the Program or to provide the benefit.
  4. Serenity Garden Centre may use agents and contractors to carry out all or any part of the Program on its behalf.
  5. Serenity Garden Centre has taken, and will continue to take, all reasonable care to ensure that information in connection with the Program is accurate but does not accept liability for errors or omissions.
  6. Any notice under these conditions is deemed to have been given by Serenity Garden Centre to a Member if published on Serenity’s website.
  7. The personal information provided by Serenity Garden Centre members to Serenity is confidential. It will be kept private and will not be released by Serenity Garden Centre for any purposes other than the Program.
  8. Serenity’s use of Member information is governed by the Serenity Garden Centre Privacy Policy.
  9. As a condition of joining the Serentiy Best Buds Reward Program, Members consent to receiving email and SMS marketing messages from Serenity Garden Centre. Members may unsubscribe or opt out at any time by using the methods outlined in any email or SMS received from us, or otherwise contact 08 85321141
  10. Serenity Garden Centre reserves the right to cancel any member’s membership of the Program if, in Serenity’s judgement, the Member has in any way contravened these terms and conditions, the Member ceases to meet the membership requirements for the Program as outlined, or for any other reason at Serenity’s discretion. Serenity Garden Centre reserves the right to cancel a Membership if it remains inactive (ie. the Membership is not used for any Serenity Garden Centre transactions) for three years. When a Membership is cancelled, all accumulated Reward Points are also cancelled.
  11. Serenity may, at its discretion, add, remove or change Membership joining fees (with fees being paid as monetary amounts).
  12. The Serenity Best Buds Rewards Program card remains the property of Serenity Garden Centre and can only be used when making purchases from Serenity Garden Centre.
  13. Subject to the terms hereof, Reward Vouchers will only be issued to Members who have provided a valid email address. This requirement is subject to exceptions at Serenity’s absolute discretion.
  14. To qualify for Reward Points or Vouchers, the Serenity Garden Centre Best Buds Rewards Program card, Membership Number, registered email address or associated mobile number must be provided at the register when purchases are made in-store at Serenity Garden Centre.
  15. Transactions without either the Serentiy Garden Centre Best Buds Rewards Program card, Membership Number, registered email address or associated mobile phone number cannot be recorded and therefore will not accumulate Reward Points. The Member accepts these Terms and Conditions alongside any rules or policies that may be adopted from time to time.
  16. Reward Vouchers cannot be redeemed to purchase any of the following: Gift Vouchers
  17. Change cannot be given against Reward Points.
  18. Reward Points are not redeemable for cash or transferable.
  19. It is the responsibility of the Member to notify Serenity Garden Centre of any change of address or personal details.
  20. If your Serentiy Garden Centre Best Buds Rewards Program card is lost or stolen, a new card will not be issued. You may continue using your account by providing your Membership Number, associated email address or mobile number at point of sale.
  21. In the event of any query, a member’s receipt will be required as evidence of purchase. Serenity’s decision in the event of any dispute is final and binding.
  22. A member’s Serenity Garden Centre Rewards Program Membership and any unredeemed accrued benefits (including but not limited to Reward Points and Reward Vouchers) are not transferable and must be used by the Member to whom the Reward Points are issued.
  23. The Serenity Garden Centre Best Buds Rewards Program Membership cannot be used in conjunction with any other offer or promotion unless stipulated by Serentiy Garden Centre.
  24. The Serenity Garden Centre Best Buds Rewards Program card is not a credit payment.
  25. Membership Reward Points (“Points”) are awarded to a Member upon purchasing a wide range of goods and services at Serenity Garden Centre.
  26. Reward Points are awarded based on the value of the purchase made, excluding GST. Select items are excluded from points and double points offer. Ask in-store for details. Points cannot be redeemed on the purchase in which the points were earned.
  27. Earn 3% of your purchase total as Reward Points to redeem on future purchases. This may exclude some items.
  28. Reward Points will not be awarded for any transaction facilitated through another retailer or a third-party.
  29. Members can check their current Points in store.
  30. Change cannot be given against points earned.
  31. Points are not convertible to cash or transferable.
  32. Points cannot be redeemed to purchase Serenity Garden Centre gift cards.
  33. Serenity Garden Centre may at any time, without prior notice to members, alter the number of Reward Points earned.
  34. To redeem points earned in-store, Members must provide the members card or provide information to identify themselves.

 

OTHER MEMBER BENEFITS

  1. Members receive a range of Benefits as a privilege of joining the Serenity Garden Centre Best Buds Rewards Program. Double Reward Points on a wide range of products during defined periods throughout the year. Member-exclusive discounts and Points offers each month. Shopping Events throughout the year, with member-exclusive discounts and Points offers. See in-store for details.
  2. Serenity Garden Centre reserves the right to alter, change or remove the above Member Benefits at any time without notice.
  3. To the extent permitted by law, Serentiy Garden Centre for itself and its servants and agents, excludes all liability with respect to death or injury or consequential loss or damage arising from the supply of a Member Benefit, or from the loss, theft or destruction of a Member Benefit.
  4. Serenity accepts no liability in respect of any taxation liability of Members arising from the redemption of Reward Points. Members are responsible for any personal tax treatment of rewards received. Reward Points will be awarded to Members based on the total amount of the purchase excluding GST. This does not include products excluded from the Program.